Privacy and User Terms
By ordering our products and using our services, you are consenting to the Data collection and use practices described in this Policy, as modified from time to time by us in our sole discretion. We reserve the right to modify our Policy and invite you to consult this Policy from time to time in order to familiarize yourself with any changes. We will post any new Policy on our websites, changing the date at the bottom of such Policy. The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.
Pledge on Privacy
Neolea does not collect and process Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in processing your Data we pledge to fully comply with the European General Data Protection Regulation ("GDPR").
We use the latest technologies to secure all Data that you leave on our website. If we pass on your data to another party – you can read below why and when we do this – we will require the third party to handle your data as carefully as we do and only to use it for the purpose for which it has been provided with the Data. If you believe that this is not the case, please contact us directly through email@example.com or the contact form on www.neolea.com.
Who is Neolea?
We are a group of companies under the umbrella of Neolea Holding BV, Nigtevechtseweg 24, 3633 XT Vreeland, The Netherlands, incorporated under file number 65776356 with the Chamber of Commerce of Amsterdam.
Within our group we have two subsidiaries:
- Neolea Trading Company LLC, located in Lewes, Delaware, United States of America.
- Neolea Ltd, located in Mamaloi, Corfu, Greece.
We are a data controller for personal data as referred to in the GDPR. When processing your personal data we comply with the obligation of the GDPR.
Intended use of Data
We use your Data for a variety of purposes.
Most notably, purposes related to the execution of your order, purposes for which you have given us your prior consent or purposes that we ourselves consider important.
Below you can learn more about the key purposes of Data usage. We use the data received from you as well as data collected by us. For example, data about your visit to our website.
- Execution of the agreement
Delivering your order
To process your order we need your name, e-mail address, address(es), payment details and also your telephone number. This allows us to deliver your order and keep you informed about your order.
In your account on our website we store, among other things, the following information: your name, address(es), phone number, email address, delivery details, age, language, invoices and orders. Convenient, because then you don't have to enter these details every time. We also save information about your previous orders (including invoices) so you can easily find them again.
You can call us, fill out the contact form on the website, contact us via social media or send an email to our customer service. To help you quickly with questions, we use the personal data and information you provide. We process this to handle your questions or complaints and to provide you with good service.
If you participate in a promotion or contest, we ask for your name, address, e-mail address and sometimes your age/date of birth. This enables us to carry out the action and announce the winner(s).
If you buy items that you do not want to pay for immediately, we can check your creditworthiness (or have it checked). We may use external agencies for this purpose. This is also stated in our general terms and conditions (article 5 paragraph 4). For the credit check we may provide your data to these external agencies. They may use this data only for that purpose. In addition, we may call you to remind you of an invoice that has expired. We may also provide your data to a collection agency and/or bailiff who collects unpaid invoices on our behalf.
- Processing with your consent.
E-mail newsletters (opt-out)
If you have ordered products on our website, we use your name and e-mail address to send you our weekly e-mail newsletter with information about similar products and services of Boska, unless you have indicated that you do not want to receive these e-mails.
E-mail newsletters (opt-in)
We also use your name and e-mail address to send you our weekly e-mail newsletter, if you have otherwise given us permission to do so.
If you no longer wish to receive newsletters from us, please unsubscribe here. Simple right?
We love reviews. And so do our customers. If you want to write a review, you can choose whether your personal details or your name are visible to other visitors. We keep track of who writes which review. The review data remains visible as long as the review is published. You can withdraw your permission at any time.
- Processing for our legitimate interest.
Improving our store and service.
We are constantly working to improve our service. Therefore, we may use your data to ask you to participate in a non-binding customer or market survey. The survey is always anonymous and the results cannot be traced back to you.
Nobody wants fraud, and neither do we. That is why we use data to investigate, prevent and counter fraud.
We do not have access to your social media account, but you can share articles that you like, find useful or useful with your friends. If you ask us a question via social media and we see that question come up, we will store that message and your account name so we can respond to your message.
With whom do we share your information?
We do not provide personal data to third parties unless we are required to do so by law.
How long do we keep your personal data?
We do not process your personal data longer than necessary for the purpose for which it is processed.
All personal data necessary, for example, for the delivery of the products and the fulfilment of our obligations under the sales agreement will be kept for as long as necessary for that purpose, for example, for the warranty period or for the fulfilment of our obligations under tax law (7 years).
The personal data in your account will be kept for as long as you have an account. You always have the right to terminate your account.
If we use your personal data for sending our e-mail newsletter, we will process the corresponding personal data until you withdraw your consent. You always have the right to withdraw this consent. You can do so by unsubscribing here or via the unsubscribe link in the newsletter.
If we no longer need to keep the personal data for the reason mentioned above, we will delete or anonymize it, unless we are (i) compelled by law (e.g., tax law (7 years) or (ii) by an evidentiary obligation (e.g., in the field of email marketing) to keep certain personal data longer. In which case only the personal data specifically required for that purpose will be retained for the applicable retention period.
What are your rights?
Through our customer service, you can request to see, change, delete or receive your personal data. Sometimes, unfortunately, we cannot comply with your request. If so, we will always explain. If you wish to receive your personal data from us, and we agree, we will transfer that personal data to you or another party designated by you in a structured commonly used and machine-readable format.
If you wish to withdraw your consent or object to the (further) processing of your personal data, you can also contact our customer service. You can also withdraw your consent via your account.
Following your objection we will remove personal data, unless we are forced to keep the personal data in question on the basis of compelling legitimate grounds or a legal obligation. If the latter is the case, we will inform you and explain our decision.
If you have complaints about the way we process your personal data or handle your requests, you can contact our customer service. If this does not lead to a solution, you can of course always exercise your right to file a complaint with the Dutch Personal Data Authority (www.autoriteitpersoonsgegevens.nl) or to appeal to the competent court.
THIRD PARTY WEBSITES
Our website may contain hyperlinks to third-party websites. We are not responsible for these websites and advise you to carefully review their privacy policies.
Amsterdam, the Netherlands, September 28, 2023