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Frequently Asked Questions
What are the payment methods?
At the moment it is only possible to pay the invoice in advance. Upon receipt of payment, the order will be shipped.
How does the delivery work?
Depending on the size and weight, your order will be shipped via DHL or PostNL. Delivery usually takes place between 1-3 working days.
Will delivery costs be charged?
We do not charge delivery costs for the first order via our own order form. After that we use free delivery for orders from € 250. The standard shipping costs are €10.
Can I also purchase other brands from you besides Neolea?
We only sell our own brand products.
Which distributor will you be working with?
Our aim is to work with a distributor again in the longer term, but it is not yet clear who this will be .
How can I get in touch?
We can be reached by email at firstname.lastname@example.org and usually respond within 1-2 business days. For urgent questions, we can also be reached by telephone at: +316 11 07 09 44.
What is the free free delivery?
The free free delivery is from €250